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Title
Text copied to clipboard!Customer Service Technician for Household Electrical Appliances
Description
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We are looking for a Customer Service Technician for Household Electrical Appliances. This role primarily involves diagnosing faults, repairing, maintaining, and providing technical support for household electrical products. You will be responsible for quickly and accurately resolving issues related to products such as refrigerators, washing machines, microwaves, and air conditioners that customers use in their daily lives, ensuring a high level of customer satisfaction. In addition to technical knowledge, communication skills and problem-solving abilities are essential. Since much of the work is performed on-site, flexibility and physical stamina are also required. Furthermore, a continuous learning attitude towards the latest product information and technological trends is expected. Working efficiently in coordination with the team and building trust with customers are significant rewards of this position.
Responsibilities
Text copied to clipboard!- Diagnose and repair household electrical appliances
- Provide technical support in response to customer inquiries
- Perform installation and maintenance tasks
- Accurately document repair history and work reports
- Explain product usage and maintenance methods to customers
- Quickly resolve technical issues to improve customer satisfaction
- Continuously learn the latest product information and technologies
- Adhere to safety standards and company regulations
- Collaborate with team members to perform tasks efficiently
Requirements
Text copied to clipboard!- Basic knowledge of electrical and electronic equipment
- Experience in repairing household electrical appliances preferred
- Strong customer service experience and communication skills
- Problem-solving skills and flexibility
- Possession of a valid driver's license
- Basic PC operation skills
- Physical stamina to handle on-site work
- Knowledge of safety and health regulations
- Teamwork and cooperation skills
Potential interview questions
Text copied to clipboard!- How much experience do you have repairing household electrical appliances?
- What was the most challenging troubleshooting case you encountered?
- What do you focus on when handling customer complaints?
- How do you keep up with new technologies and product information?
- Tell us about your experience working in a team.
- What safety measures do you pay attention to?
